Simply checking the boxes with average customer service efforts can actually cost you business, not earn more. See why smart companies have shifted from customer service to customer experience and what an impact that can have on your customers.
If you run a business, you’ll quickly discover that less than fifteen percent of your workforce has an official position in sales. Therefore, you have untapped resources with your non-sales professionals. If you want to be successful, you quite simply have to discover the only way to get top professionals to help with selling.
There are many instances when the lowest price is not the best deal. This is particularly true when buying and selling business services. I firmly believe price matters when the seller believes price matters most. It seems most executives and sales professionals are better prepared for the unlikely event of catching on fire than they are prepared to deal with pricing pressure. Here are tips to help business sellers uncover the truth when facing pricing pressure with savvy customers.
I often speak about not playing fetch and avoiding the pitfalls of giving away free consulting. You might be wondering the same thing in your business. So, let me explain the difference between free consulting and building value and trust with your customers.
In your business, are you a top performer, or are you someone who wants to be a top performer? I see the same three behaviors from top professionals regardless industry. Here are 3 areas top performing leaders will tackle in 2016.
At least once per week I get asked these common questions by business executives: “How do I get them [clients] to tell me who is the decision maker on a project?” Or, “How do I get them to tell me their budget?” Perhaps there are too many Star Wars junkies in business. When people ask for a magic answer, they overlook the failure of …