Our task is to make sure your strategy, operations, and culture are in alignment, and when they’re in alignment, you are operating in the sweet spot.”  

-Wayne Washington

When companies want to increase profits and achieve sustained growth, often times they focus on the wrong things to achieve the desired results. They focus on resources like manpower, money or management issues which may temporarily address a symptom, but fail to address the real problems ailing companies face.

My guest today says that when companies align their strategy with their culture and their operations, they operate in their sweet spot,  which allows them to grow and be more profitable.

On today’s episode of the Grow My Revenue podcast, I speak with Wayne Washington, an expert and veteran in the field of operation management. Wayne has been called “The Doctor of of Operations” because of his ability to diagnose ailing operations and figure out where their hidden costs are.

Wayne and I talk about the blind spots companies have when looking to sustain growth; the value drains on their organization, and how his “business value formula” creates higher value, long term.

I know you’re going to love this discussion, and you’re going to learn a ton from Wayne Washington on this edition of Grow My Revenue!

Listen to this episode and discover:

  • Why mindset is the biggest hurdle to creating operational excellence.
  • How to spot hidden value drains in your company,.
  • What the ‘business value formula’ is and how to use it to turn around an ailing company.
  • Why aligning strategy, culture and operations allows companies to work in their sweet spot.
  • And so much more…

Episode Overview

Wayne Washington has spent more than 30 years managing operations. Unlike many operational experts, Wayne sees operational excellence as an entire organization working together to transform their mindsets; measure outcomes; and monitor progress.

Sometimes referred to as ‘The Doctor of Operations,’ Wayne is known for diagnosing ailing operations using probing questions, prescribing a course of action and, as one treatment option, serving as a mentor. Wayne’s blend of real world examples, use of a conversational approach, and transparency, connect Wayne with his audiences in an authentic, engaging, and ‘truly unique’ way.

Wayne has served as facility manager for the Mead Johnson Nutritional Division of Bristol Myers Squibb and managed an $18 million annual expense budget and led a team of more than one hundred employees.

In this episode, Wayne talks about:

  • Why change starts from the top.
  • How mindset impacts sustainability and growth.
  • The hidden drains that impact a company’s bottom line.
  • Why collaboration and inclusion are critical to business success.

“I’ve come to the concept that either you’re going to collaborate or, over time, you’re going to die,” Wayne says.

Tune in for all of these nuggets of wisdom, and more, on today’s Grow My Revenue with Wayne Washington.


Wayne Washington’s website

Email Wayne

Also Sponsored By:


Check out John Ruhlin’s new book Giftology. John is a brilliant guy, and his book is sure to be an instant bestseller.


If you enjoyed this session with Wayne Washington, let him know by clicking on the link below to send him a quick message on LinkedIn or Twitter:

twitterClick here to thank Wayne Washington on Twitter
linkedinClick here to thank Wayne Washington on LinkedIn

What’s On Your Mind

As always, this episode provides inspiration, entertainment, and especially an actionable message that can drive remarkable results – and if you have any questions for a future episode, contact me.